Information We Collect

Personal Details You Provide

When you contact us or use our services, we typically collect:

• Contact information: Your name, email address, phone number, and business address
• Business details: Company name, ABN, industry sector, and business size
• Account credentials: Username and encrypted password if you create an account
• Financial data: Business financial records and performance metrics you share with us for analysis
• Communication content: Messages, questions, and documents you send through our contact forms or email

Information We Collect Automatically

Our website gathers some technical information to work properly:

• Usage data: Pages visited, time spent on site, links clicked, and navigation patterns
• Device information: Browser type, operating system, screen resolution, and device identifiers
• Location data: General geographic location based on IP address (city and state level, not precise)
• Cookies and tracking: Small files that help us remember your preferences and understand site performance

How We Use Your Information

We're not in the business of selling data. Here's what we actually do with the information we collect:

Providing Our Services

• Analyzing your business activity and financial performance as requested
• Creating custom reports and recommendations tailored to your situation
• Maintaining your account and delivering the services you've engaged us for
• Responding to your questions and providing support when needed

Improving What We Offer

• Understanding how clients use our website to make it more helpful
• Identifying areas where our analysis tools could be more effective
• Testing new features and approaches based on aggregated usage patterns

Communication and Updates

• Sending service updates and important account notifications
• Sharing relevant industry insights that might benefit your business (you can opt out)
• Following up on inquiries or consultation requests

Legal and Security

• Protecting against fraud, unauthorized access, and security threats
• Complying with Australian legal obligations and tax requirements
• Enforcing our terms of service when necessary

Data Retention and Storage

We keep your information only as long as we need it. Once our business relationship ends or you close your account, here's what happens:

All data is stored on secure servers located in Australia. We use encryption for sensitive information both in transit and at rest. Regular backups are maintained but follow the same security standards as primary data.

Sharing Your Information

We don't sell your data to third parties. Period. But there are some situations where we might share information:

Service Providers We Work With

Sometimes we use other companies to help run our business. These might include:

• Cloud hosting services that store our data securely
• Email platforms for sending communications
• Payment processors for handling invoices and transactions
• Accounting software for managing our own finances

These providers are bound by confidentiality agreements and can only use your data for the specific tasks we've hired them to do.

Legal Requirements

We might disclose information if required by Australian law, court orders, or government requests. This could happen in cases involving tax audits, legal proceedings, or investigations by authorities like the ATO or ASIC.

Business Transitions

If corynthe is acquired by another company or merges with another business, your information would likely transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge. If the request is particularly complex or voluminous, we might charge a reasonable fee to cover our costs.

Correct Inaccurate Information

If something we have on file is wrong or outdated, let us know and we'll fix it. This is important especially for business details that affect our analysis and recommendations.

Delete Your Data

You can ask us to delete your personal information. We'll do this unless we have a legitimate reason to keep it – like legal obligations or unresolved disputes. Even after deletion, some data might remain in backup systems temporarily.

Withdraw Consent

If you've given us permission to use your data in specific ways (like marketing emails), you can withdraw that consent anytime. This won't affect any processing we did before you withdrew consent.

Object to Processing

You can object to how we use your information in certain situations. We'll review your request and stop processing unless we have compelling legitimate grounds to continue.

Data Portability

You can request your data in a structured, commonly used format so you can transfer it to another service provider if you choose.

To exercise any of these rights, email us at contact@corynthe.com or write to us at 25 Valley St North Mackay QLD 4740. We'll need to verify your identity before processing requests involving personal data access or changes.

Security Measures

We take data security seriously, but we also want to be honest – no system is completely bulletproof. Here's what we do to protect your information:

Technical Safeguards

• 256-bit SSL encryption for data transmitted between your browser and our servers
• Encrypted storage for sensitive financial data and personal information
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure backup systems with encrypted off-site storage

Administrative Protections

• Staff access to data is limited to only what's needed for their role
• Confidentiality agreements for all employees and contractors
• Regular security training and awareness programs
• Strict password policies and multi-factor authentication

Physical Security

• Servers located in secure, access-controlled data centers in Australia
• Office security measures including locked file cabinets for physical documents
• Secure disposal of physical documents containing sensitive information

If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required by law.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. Most websites do this, and it's generally harmless, but you should know what's happening:

Essential Cookies

These keep the site functioning properly. They remember your login status and preferences during your session. You can't really disable these without breaking the site.

Analytics Cookies

We use these to understand how people use our site – which pages are popular, where people get stuck, how long they stay. This helps us improve things. The data is aggregated and anonymized.

Preference Cookies

These remember your choices like language preferences or display settings so you don't have to set them every time you visit.

You can control cookies through your browser settings. Most browsers let you refuse cookies or delete existing ones. Keep in mind that blocking cookies might affect how well our site works for you.

Children's Privacy

Our services are designed for businesses and professionals, not children under 18. We don't knowingly collect personal information from minors. If you're a parent and believe your child has provided us with personal information, please contact us and we'll delete it promptly.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates – like fixing typos or clarifying existing practices – won't necessarily trigger a notification, but we'll always update the "Effective Date" at the top of this page.

Continuing to use our services after changes take effect means you accept the updated policy. If you don't agree with the changes, you can close your account and stop using our services.

Making a Complaint

If you're not happy with how we've handled your personal information, we want to know about it. Here's the process:

1. Contact us first: Email contact@corynthe.com with details about your concern. We'll acknowledge your complaint within 5 business days.
2. Investigation: We'll look into the issue and provide a detailed response within 30 days. If it's complex and needs more time, we'll let you know.
3. Not satisfied? If you're unhappy with our response, you can contact the Office of the Australian Information Commissioner (OAIC). They're the independent body that oversees privacy complaints in Australia.

You can reach the OAIC at:

• Website: oaic.gov.au
• Phone: 1300 363 992
• Mail: GPO Box 5218 Sydney NSW 2001